질문: How to fix iPhone error
February 4, 2017 I purchased the iPhone 7+.
On October 12, when the phone was received, the receiving screen did not appear and the caller was not able to receive calls at all.
After that, I visited Apple Service Center, but they could not check the error, so I put it in to confirm that I would check the error further.
The Apple Care service staff said that there was no problem, but it is still impossible to send and receive calls.
The Apple Care staff requested an update via iTunes and made the update as requested but could not be resolved.
I sent the log file to Apple Care on November 7, and after checking the file, I received an answer from Apple Care on November 17th to ask the application developer directly because it was a problem with a specific application. That was a common procedure.
During the warranty period, there was a fatal error that prevented the phone from receiving and sending
The iPhone is a machine that uses an application, and it shows a fatal problem with an application error. I wonder if it is the policy of Apple's head office to confirm it directly to the customer.
If AppleCare does not fix the error, is it necessary to proceed with a ripper or a new exchange
I do not have a problem with a problem phone, and I have no problem with handing the problem to the application developer and handing the problem to the customer.
I want to hear the position of the head office My repair ID ************* Case ID ******************
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iPhone 7 Plus