iPhone X bought from Hongkong cannot get repair in Korea?

I bought iPhone X last Sep in Hongkong.


several days ago there happened some accident and the screen cracked.

So, I asked apple Korea to get service, but they said that the part is not available in Korea.

I wonder whether they can help me by importing needed part or sending my phone to US to get repair. But they said that they cannot do that.

The only way is I should go abroad like Japan, China, Hongkong, Thailand, US, Indonesia etc to get repair by myself.


I totally don't understand how Apple have this kind of customer service policy. I can't believe the helper's comment so I checked several times but the answers were same. I have to go abroad to get repair.


Model number is A1865.


If I can get the part, I think I can get repair here in Korea.


Is there anybody can help?

iPhone

게시일: 2018. 4. 14 오후 05:55

답글
댓글: 1
정렬 기준: 

답글이 없습니다.

이 글타래는 시스템 또는 커뮤니티 팀에 의해 닫혔습니다. 도움이 된 게시물을 추천하거나 커뮤니티에서 추가 답변을 검색해 볼 수 있습니다.

iPhone X bought from Hongkong cannot get repair in Korea?

Apple 지원 커뮤니티에 오신 것을 환영합니다
Apple 고객이 제품에 대해 서로 도움을 주는 포럼입니다. Apple 계정을 사용하여 시작해 보세요.