My app store is malfunctioning.

My Apple Account country/region is Vietnam, and my date of birth is ***. I am currently in South Korea. A few weeks ago, I temporarily changed my App Store region to Singapore and then changed it back to Vietnam. Now when I try to download an app, the age verification screen says that Singapore law requires age verification. My account region is currently Vietnam. Could you please check whether my Apple Account still has an incorrect Singapore age-verification or storefront state?



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게시일: 2026. 8. 24 오전 07:17

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질문이 다음과 같이 표시됨: 우수 답글

게시일: 2026. 8. 24 오전 09:17

Hi!


Yes. this is a known Apple bug where the App Store's cached age-verification state doesn't fully reset after a region change, even though your Apple Account now correctly shows Vietnam. Several users hitting this exact Singapore law requires age verification message after switching back from Singapore have reported it on Apple's own support forums.


How do I resolve age verification issue f… - Apple Community


  1. The device's Settings → General → Language & Region setting (separate from the Apple Account region).
  2. A leftover Screen Time age-verification flag, which some users found persisted even after the Apple ID region was corrected — fixed only by signing out of Media & Purchases entirely.
  3. An active SIM/carrier location signal — one user's Singapore-law prompt was tied to a non-domestic SIM being detected, resolved by disabling that SIM and power-cycling the phone.
  4. A VPN or proxy still routing traffic through Singapore.


https://www.reddit.com/r/applehelp/comments/1uam991/singapore_laws_even_though_not_in_region/


If the issue isn't resolved, please contact Official Apple Support


Thanks.

MindBlown.

댓글: 1
질문이 다음과 같이 표시됨: 우수 답글

PhuongNam 님에게 답변 2026. 8. 24 오전 09:17

Hi!


Yes. this is a known Apple bug where the App Store's cached age-verification state doesn't fully reset after a region change, even though your Apple Account now correctly shows Vietnam. Several users hitting this exact Singapore law requires age verification message after switching back from Singapore have reported it on Apple's own support forums.


How do I resolve age verification issue f… - Apple Community


  1. The device's Settings → General → Language & Region setting (separate from the Apple Account region).
  2. A leftover Screen Time age-verification flag, which some users found persisted even after the Apple ID region was corrected — fixed only by signing out of Media & Purchases entirely.
  3. An active SIM/carrier location signal — one user's Singapore-law prompt was tied to a non-domestic SIM being detected, resolved by disabling that SIM and power-cycling the phone.
  4. A VPN or proxy still routing traffic through Singapore.


https://www.reddit.com/r/applehelp/comments/1uam991/singapore_laws_even_though_not_in_region/


If the issue isn't resolved, please contact Official Apple Support


Thanks.

MindBlown.

My app store is malfunctioning.

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